Terms of Use


Please carefully read the following Terms of Use (“Terms of Use”) before using"Website") or the concierge service. By accessing this Website or using our concierge service, you are agreeing to be bound by these Terms of Use. These Terms of Use may be revised at any time without notice. You should check this page from time to time to ensure you are happy with any changes. If at any time you do not agree to these Terms of Use, please do not continue to use this Website.


This Website is operated by Tastebox Hospitality Private Limited("Tastebox"). Throughout the Website, the terms "we", "us" and "our" refer to Tastebox. Tastebox offers this Website, including all information, tools and services available from this Website, to you, the user, conditioned upon your acceptance of all the terms, conditions, policies and notices stated herein. Your continued use of this Website constitutes your agreement to these Terms of Use.


Accuracy, Completeness and Timeliness of Information on this Website


We are not responsible if the information made available on this Website is not accurate or incomplete or not updated. We reserve the right to modify the contents of this Website at any time, without any obligation to notify the change(s) on the Website.


Conduct on the Site


The Website requires you to register yourself as a member before accessing and/or availing any experience. By registering and in consideration of your use of the Website you agree to provide true, accurate, current and complete information about yourself. If it is found that the information you have provided is untrue, inaccurate, not current or incomplete, Tastebox shall have the right to refuse or cancel your registration as a member and/or your reservations made on the Website or through the concierge service.


Some features on this Website require the use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, we request you to notify Tastebox immediately. Tastebox shall assume that any communication it receives from your account hasbeen made by you, unless Tastebox receives notice otherwise.


If we have a reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without prior intimation to you and without liability to Tastebox.


You or third parties acting on your behalf are not allowed to use our proprietary marks without our written consent. You may not use or utilize any content including the content in “hidden text” techniques or technologies on the Website without Tastebox’s express written consent.


Reservationsand Price


The information on this Website does not constitute a binding offer to sell the experiences showcased on the Website. The prices displayed on the Website are quoted in Indian Rupees (“INR”) and are intended to be valid and effective only in India. We reserve the sole right and discretion, at any time after the receipt of your reservation to either accept or decline the same even after your receipt of a confirmation or after your credit card/ debit card has been charged. In the event anexperience is listed at an incorrect price on the Website, we have the sole right to refuse or cancel reservations made at the incorrect price, regardless of whether the reservation has been confirmed or your credit card/debit card has been charged. Unless the experience at the restaurant has been availed by you, your offer will not be deemed to be accepted and Tastebox/Website will have the right to modify the price of the experience and contact you for further instructions using the e-mail address/contact details provided by you at the time of registration, or cancel the reservation and notify you of such cancellation. If your credit card/debit card has already been charged for the purchase and your reservation has been cancelled, the said amount will be reversed back to your credit card/debit card account in 4 weeks. We strive to provide you with best value, however prices and availability at the restaurants are subject to change without notice. Making a reservation on the Website or the concierge service or directly at the restaurant constitutes your acceptance of Tastebox  Terms of Use but does not constitute the creation of a contract. The contract is between you and Tastebox only once we have processed your confirmation and received payment. The payment for the experience can be made by you directly at the restaurant at the time of availing the experience. In case of payments made by you directly at the restaurant, Tastebox shall not be responsible for instances if the restaurant charges you differently than the price published on the Website for the particular experience. However, you could bring the incident to the notice of Tastebox so that the same could be investigated further by Tastebox on your behalf. For the protection of our customers and to ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. You can be rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. If an order cannot be fulfilled for any reason, Tastebox will promptly refund all monies within 4 weeksor in the alternate, give you the option to maintain the same value as credit in your Tastebox account which can be utilized by you to avail an experience within12months.


Experience Information


Tastebox hereby disclaims any guarantees of exactness as to the finish and appearance of the final experience reserved by you through the Website at the restaurant. The particular technical specifications and settings of your computer and its display could affect the accuracy of the display of the colors of food items being published on the Website. In particular, photographs are for illustrative purposes only and do not form part of any contract between Tastebox and you.


Experience Descriptions, Formats and Durations


Experience descriptions, timings and rates given on the Website are only intended to present a general idea of the experience, and shall not be considered binding. Delays, modifications, curtailments and breakdowns are not within Tastebox’s control, and we cannot be held liable if these should occur. Please note that we reserve the right to alter any part of the experience where such an alteration has been imposed by the restaurant. We cannot be held responsible for descriptions by or on any third party or agent sites. Experiences may occasionally be withdrawn for reasons outside of our control, and Tastebox cannot be held liable for any costs incurred as a result of this. In such a case, you will be advised and offered the opportunity to avail the experience of the same value at another restaurant, only if the experience has been already paid for on the Website. If alternatives of other restaurants are available, no refunds will be offered.




You are free to book an experience at the restaurant subject to availability. To avoid disappointment, we recommend that you book well in advance, at least 6 hours in advance for the majority of experiences. During peak periods it may be necessary to allow a longer notice period although some restaurants may occasionally be able to fit in a booking at short notice.




Most fine dining experiences at restaurants include serving alcohol as a part of the experience and are therefore subject to restrictions for example age. We therefore request you to check before making your reservation. Details of these restrictions are available on our Website and shall be governed by the prevailing law. It is your responsibility to ensure that you choose an experience appropriate for the intended recipient and it is the responsibility of the recipient to double check the restrictions. If you are unsure of the suitability please telephone our concierge and we will be happy to advise you.




The experience cannot be exchanged in case if the payment for the same has been made for on the Website.




A refund is available, so long as the experience or any part thereof has not been availed by you at the restaurant. A refund can only be made to the purchaser and in case if the payment was originally made by credit/debit card, the refund will be made to the same card within 4 weeks. All transactions are in INR. Tastebox shall not liable for any additional fees imposed by your bank or any other third party organisation while making any payments on the Website. Tastebox will not reimburse losses arising from such fees and will refund only the amount received in INR at time of reservation of the experience.


Experience at the Restaurants


Tastebox has contracted agreements with the restaurants regarding their standard of performance, service and quality control to be maintained at the time of availing the experience. Once a booking has been made by you, you are also bound by the Terms and Conditions of the restaurant. By availing a Tastebox experience, you acknowledge that experiences are dependent on certain factors beyond Tastebox’s control and agree that Tastebox is not liable for the cancellation, postponement, alteration of the experience and for situations and/or circumstances that may take place at the restaurant which are for reasons beyond its Tastebox’s reasonable control (including but not limited to availability at the restaurant, availability of ingredients or otherwise). Such liability, if any, shall be the responsibility of the restaurant. In case if the restaurant makes any alterations to the menu without notice, you should expect a reasonable substitution or addition for the unavailable item from the Tastebox menu. Please note that Tastebox experiences are subject to change without notice. You agree that whilst reserving an experience on the Website, you have thoroughly browsed the items listed on the menu. If any item on the menu or ingredient is likely to cause an allergic or other undesirable reaction, it shall be solely your responsibility to inform the restaurant prior to placing your food order. We strongly recommend you check-in with the restaurant’s chef or manger if you have any questions or concerns whatsoever with regard to any ingredients in any items listed on the menu or would like to know the ingredients used or the conditions in which it is prepared, stored or obtained. However, if you fail to inform the restaurant and have an allergic reaction to any food served at the time of availing the experience, it shall not be the responsibility of Tastebox or the restaurant.


Problems at the time of experience at the Restaurant


We welcome your feedback on all of our experiences at the restaurants. However, in case if you come across a problem on the day of the experience, we request you to immediately notify us or the restaurant so that they have anopportunity to correct the problem. If you have attempted to resolve the problem, but the same was not resolved, please write to us within seven [7] days of your experience (providing us with your name, contact details, name of the restaurant and the name of the person who you attended the problem to at the restaurant) we shall ensure to follow through the matter with the restaurant on your behalf. The address to write to us is: 157 A to Z Industrial Estate, G.K. Road, Lower Parel, Mumbai – 400013 or e-mail us at [email protected] note that the restaurant will have the opportunity to investigate and respond.


Cancellation by Restaurants


If an experience is cancelled by the restaurant either before or on the day of the booking or at the time when you are at the restaurant to avail the experience due to circumstances beyond their control, the restaurant will arrange to re-book you at another restaurant with them at a time convenient to you. Tastebox cannot be held liable for any such cancellation and Tastebox’s total liability for any claim in connection with a Tastebox experience shall be limited to the price paid for the experience.


Cancellation by participants


Once you make a booking for an experience directly at the restaurant, you are bound by the terms and conditions of the restaurant as well. Make sure you understand their rules regarding changing or cancelling a booking (particularly at short notice) as a refund will only be offered in compliance with the rules of the restaurant. In case if an experience has been prepaid on the Website and a booking fee has been charged by Tastebox and the same has been subsequently cancelled, the booking fee shall not be refunded.


Special Offers and Promotional Offers


These may have restrictions including (but not limited to) dates and times of use, validity periods and experience range or content, so please be sure to check these before availing such an offer and/orcall our concierge service if case of any query. Special Offers and Promotional Offers cannot be refunded or extended unless otherwise specified.


Third parties and re-sale


A person who has not purchased the experience directly has no right to enforce any terms and conditions of booking. A Tastebox experience cannot be re-sold or published (for example, through internet auction sites or by any other means) without our prior consent. In case if such an experience has been purchased from another website, then neither Tastebox nor any of the restaurants will be under any obligation to provide you any service. Please note that we have the ability to retain any data that you provide on this Website even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction and improve our online operations.


Gift Cards


Tastebox also offers Gift Cards which can be purchased from the Website. Once a date has been booked with a restaurant, your Gift Card will be deemed to be used at that point. The Gift Card could be provided to you in physical form or sent via e-mail. We recommend booking as early as possible as you must have completed your experience before the expiry date. If the Gift Card handed over to you is in physical form, then please note that it is an important document and cannot be replaced if they it is are lost, damaged or stolen and shall be invalid if altered or tampered with. Tastebox accept no liability in these circumstances. The Gift Card validity period is generally 6 months from date of purchase unless otherwise stated. Experiences must be booked and undertaken prior to the expiry date, otherwise the Gift Card will be deemed to be invalid and no liability will be accepted by Tastebox.The validity period of theGift Card may be extended once at Tastebox’s absolute discretion for a period of 3 months. Tastebox may charge an administrative fee of Rs. 50/- (Rupees Fifty Only) for the Gift Card. If the price of your chosen experience has increased, you will have to pay the difference between the new price and the value of your Gift Card. Please note that expired Gift Card and promotional offers cannot be extended under any circumstances. The Gift Card cannot be exchanged and is not valid on all experiences which can be confirmed with the concierge. In case if the Gift Card has been purchased for a particular experience at the restaurant and the experience expires before availing such experience, then the value on the Gift Card gets automatically converted into a cash value Gift Card.


Use of Material on the Site

All content on this Website (including, without limitation, text, design, graphics, logos, icons, images, audio clips, video clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof), is the exclusive property of and owned by Tastebox, its licensors or its content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the material contained on the Website for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Any other use of content on the Website, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the Website, or use of the Website for purposes competitive to Tastebox, is expressly prohibited. Tastebox reserves the right to refuse or cancel any person's registration for this Website, remove any person from this Website or prohibit any person from using this Website for any reason whatsoever. Tastebox, or its licensors or content providers, retain full and complete title of the material provided on the Website, including all associated intellectual property rights, and provide this material to you under a license that is revocable at any time at Tastebox’s sole discretion. Tastebox neither warrants nor represents that your use of materials on this Website will not infringe rights of third parties not affiliated with Tastebox. You may not use contact information provided on the Website for unauthorized purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the Website or to surreptitiously intercept any system, data or personal information from the Website. You agree not to interrupt or attempt to interrupt the operation of the Website in any way. Tastebox reserves the right, in its sole discretion, to limit or terminate your access to or use of the Website at any time without notice. You are personally liable for any reservations that you make or charges or other liabilities that you incur prior to termination. Termination of your access or use will not waive or affect any other right or relief to which Tastebox may be entitled at law or in equity.


Material You Submit


You acknowledge that you are responsible for any material you may submit via the Website, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload to, distribute or otherwise publish through this site any content that (i) is false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of spam. You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.


If you do submit material, and unless we indicate otherwise, you grant Tastebox and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. You grant Tastebox and its affiliates the right to use the name you submit in connection with such material, if they so choose. All personal information provided via this Website will be handled in accordance with the Website's online Privacy Notice. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate any provision herein and will not cause injury to any person or entity; and that you will indemnify Tastebox for all claims resulting from content you supply.




This site may contain links to other Web sites, some of which are operated by Tastebox or its affiliates and others which are operated by third parties. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We have not necessarily reviewed all the information on those other websites and are not responsible for the content of those or any other websites or any products or services that may be offered through those or any other websites. Inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites. Different terms and conditions may apply to your use of any linked sites. Tastebox is not responsible for any losses, damages or other liabilities incurred as a result of your use of any linked sites.




Your use of this Website is at your sole risk. The Website is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the Website or any feature or part thereof at any time. Tastebox expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose and any warranties that materials on the Website are non-infringing, as well as warranties implied from a course of performance or course of dealing; that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the Website available will be virus-free; or that information on the Website will be complete, accurate or timely. If you download any materials from this Website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such materials. No advice or information, whether oral or written, obtained by you from Tastebox or through or from the Website shall create any warranty of any kind. Tastebox does not make any warranties or representations regarding the use of the materials on this Website in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.


Limitation Of Liability


You acknowledge and agree that you assume full responsibility for your use of the Website. You acknowledge and agree that any information you send or receive during your use of the Website may not be secure and may be intercepted by unauthorized parties. You acknowledge and agree that your use of the Website is at your own risk and that the Website is made available to you at no charge. Recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law, neither Tastebox nor its affiliates, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to the Website, or any other Website you access through a link from this Website or from any actions we take or fail to take as a result of communications you send to us, or the delay or inability to use the Website, or for any information, products or services advertised in or obtained through the Website, Tastebox’s removal or deletion of any materials submitted or posted on its Website, or otherwise arising out of the use of the Website, whether based on contract, tort, strict liability or otherwise, even if Tastebox, its affiliates or any of its suppliers has been advised of the possibility of damages. This disclaimer applies, without limitation, to any damages or injury arising from any failure of performance, error, omission, interruption, deletion, defects, delay in operation or transmission, computer viruses, file corruption, communication-line failure, network or system outage, your loss of profits, or theft, destruction, unauthorized access to, alteration of, loss or use of any record or data, and any other tangible or intangible loss. You specifically acknowledge and agree that neither Tastebox nor its suppliers shall be liable for any defamatory, offensive or illegal conduct of any user of the Website. Your sole and exclusive remedy for any of the above claims or any dispute with Tastebox is to discontinue your use of the Website. You and Tastebox agree that any cause of action arising out of or related to the Website must commence within one (1) year after the cause of action accrues or the cause of action is permanently barred. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, all or a portion of the above limitation may not apply to you.




You agree to indemnify, defend and hold harmless Tastebox and its affiliates and their officers, directors, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of the Website and any violation of these Terms of Use. If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption. Tastebox reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to co-operate with Tastebox in the defense of such matter.


Jurisdiction and Applicable Law


The laws of India will govern these Terms of Use without giving effect to its conflict of law provisions and your use of this Website, and you irrevocably consent to the jurisdiction of the courts of Mumbai for any action arising out of or relating to these Terms of Use.


Where a dispute arises between Tastebox and you, all reasonable efforts will be made to resolve such dispute through good faith and negotiations. If efforts to amicably resolve any dispute or claim between the parties are unsuccessful, then such dispute or claim arising out of or in connection with the Terms of Use, including any question regarding its existence, validity or termination, shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. Tastebox shall appoint a sole arbitrator within 7 days of you receiving a notice for arbitration. The venue for arbitration will be Mumbai and held in English.


We recognize that it is possible for you to obtain access to this Website from any jurisdiction in the world, but we have no practical ability to prevent such access. This Website has been designed to comply with the laws of India. If any material on this Website, or your use of the Website, is contrary to the laws of the place where you are when you access it, the Website is not intended for you, and we ask you not to use the Website. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.


Changes to These Terms of Use


We reserve the right, in our sole discretion, to change these Terms of Use at any time by posting revised terms on the Website. It is your responsibility to check periodically for any changes we may make to these Terms of Use. Your continued use of this site following the posting of changes to these Terms of Use or other policies means you accept the changes.


In the event we make material changes to the Terms of Use, notice of these changes will be posted on the homepage of this Website and the revised Terms of Use will take effect fifteen days after their publication on this Website.


Entire Agreement and Admissibility


This Agreement and any policies or operating rules posted on this Website constitute the entire agreement and understanding between you and Tastebox with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings based on or relating to use of the Website to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.



If any provision of this agreement is unlawful, void or unenforceable, the remaining provisions of the agreement will remain in place.


How to Contact Us


If you have any questions or comments about these Terms of Use or this Website, please contact us by:

Calling us at:  +919619551387          

Or through the internet at:

E-mail: [email protected] 

Thank you for visiting our Website.